App / Casino
Your cityloan99 account is funded through local wallet routes — bKash as the primary deposit rail, Rocket as the standing alternative — with all transaction records visible directly inside your account area. Access depends on your local law and eligible region.
We route deposits through bKash and Rocket — the two local wallet rails your account is configured to accept. Open the deposit counter from your signed-in account page; the available methods and the current minimum amount are displayed there. Select your wallet, enter the figure you want to move, and confirm the transfer inside your wallet app. Once the network confirms the transaction, your cityloan99 balance reflects the credited amount.
Log in and navigate to the deposit section inside your account area. The page displays the wallet routes currently active on your account.
Choose your preferred wallet from the options shown. The screen will display the account number or QR detail to send your transfer to.
Type the amount you want to deposit, then complete the transfer inside your bKash or Rocket app following the prompts shown there.
Return to your cityloan99 account page after the wallet confirms the transfer. Your updated balance and the transaction reference appear in account history.
Withdrawals from your cityloan99 account are returned to the wallet used for the deposit, or to another verified wallet depending on what the withdrawal counter shows for your account. Open the withdrawal section from your account dashboard; the fields and the available payout methods are shown there based on your account's current verification status. Enter the amount you want to withdraw, select the destination wallet — bKash or Rocket as available — and submit the request.
Navigate to the withdrawal section inside your signed-in account. The page shows which wallet routes are active for your account at that point.
Choose bKash or Rocket as shown in the withdrawal form. The destination must match a wallet linked to your account identity.
Input the withdrawal amount within the limits displayed on screen, then submit. A reference number is generated and shown in your account history.
Track the request status — pending, processing or completed — from your account transaction log. Contact support if the status does not update as expected.
Your cityloan99 account may prompt identity or wallet verification at certain points — typically before a withdrawal is processed or when the system flags a mismatch between the registered wallet number and the one used for a transaction. The fields and documents required are shown directly in your account area when the verification step is active; we do not publish a fixed document list here because the required fields depend on which stage of account activity triggers the check.
Verification prompts appear inside your account when a check is required. The fields shown there define what the system currently needs — do not submit documents elsewhere.
The mobile number on your bKash or Rocket account should match what is registered on your cityloan99 account. A mismatch may hold a withdrawal pending.
If a verification step is unclear, use the account support contact shown inside your signed-in account area — not a third-party channel or unverified contact.
If no verification banner or prompt is visible in your account, the system has not triggered a check. You do not need to submit anything proactively.
The payment methods configured on your cityloan99 account are drawn from local wallet rails that most Bangladesh account holders already use. bKash is the primary deposit route — the one the deposit counter defaults to for most accounts. Rocket operates as the standing alternative when bKash is not the preferred route. Bank Transfer appears as an option in the account area depending on account status and the amount being moved. Nagad may be shown as an additional wallet route in the payment section of your account.
Primary deposit wallet. Send from your bKash app using the account number or QR shown in the deposit counter.
Standing alternative wallet route. Available in the deposit and withdrawal counter depending on account configuration.
Additional wallet option shown in the payment section where enabled for your account.
Available for eligible accounts. Details and minimum amounts are shown in the withdrawal counter when this route is active.
Every deposit and withdrawal on your cityloan99 account generates a reference entry in your account transaction history. When a bKash or Rocket transfer completes on the wallet side, the wallet app issues its own transaction ID. Those two reference numbers — the wallet transaction ID and the cityloan99 account history entry — are what you use to reconcile a transfer if there is ever a discrepancy. The status labels in your account history (pending, processing, completed, failed) map directly to where the transaction sits in the flow.
Your bKash or Rocket app generates a unique transaction ID for every transfer. Screenshot or note this ID immediately after the transfer confirms on the wallet side.
Inside your cityloan99 account, the transaction log shows pending, processing, completed or failed against each entry. Use these labels to track where a transfer sits.
When raising a query with support, quote both the wallet transaction ID and the cityloan99 reference shown in your account history. Both are required for the team to locate the record.
Retain your wallet receipt screenshot and the account history entry until the full cycle — deposit credited or withdrawal received in your wallet — is confirmed complete.
Protecting your account balance starts with a few concrete checks you can apply yourself before and after any transaction. The domain you are transacting on should match the published cityloan99 address exactly — bookmark the correct address rather than arriving via a forwarded link each time. Wallet ownership verification means the mobile number on your bKash or Rocket account should be the one you registered with; a mismatch creates friction at the withdrawal stage that you want to avoid.
Confirm you are on cityloan99 before entering account credentials or initiating a wallet transfer. Bookmark the address directly rather than following forwarded links each time you return.
The mobile number registered on your bKash or Rocket account must match your cityloan99 account registration. Mismatched wallet identity is the most common cause of held withdrawals.
Your cityloan99 account password and wallet PIN are separate credentials. Do not share either with a third party, and do not use the same PIN across your wallet and account login.
Account help is available through the contact channel shown inside your signed-in account area. Do not use contact details from third-party sites or unverified social media channels claiming to represent us.
These are the questions we see most often about deposits, withdrawals, wallet linking and account records on cityloan99. If your question is not answered here, the support route inside your signed-in account area is the direct path to our account team.
bKash is the primary route and the one the deposit counter defaults to for most accounts. Rocket is the standing alternative. The deposit screen inside your account shows which routes are active for your specific account at the time you log in.
Keep the wallet transaction ID from your bKash receipt and check your account transaction history for a pending or processing entry. If neither matches, contact the account support team through the published route inside your signed-in account and quote both reference numbers.
The minimum deposit figure is shown on the deposit counter screen inside your account when you select a wallet method. We do not publish a fixed number here because configured minimums can change when wallet network terms are updated.
The withdrawal counter shows the available destination wallets for your account at the time of the request. Whether an alternative wallet is permitted depends on your account's verification status and the rules shown in the withdrawal section.
Withdrawal completion depends on the wallet network load and your account's current verification state. Check the status label in your account history. If it has not moved to completed after a reasonable period, contact support with your withdrawal reference number and wallet transaction ID.
The required fields appear inside your account area only when a verification step is triggered. We do not publish a fixed document list because requirements depend on what the system flags at that point. Follow only the instructions shown on your account verification screen.