cityloan99 Terms Conditions: What Applies to Your Account
These terms set out what cityloan99 expects from you and what you can expect from us — covering account access, transactions through bKash or Rocket, site content, and how we handle disputes. Access to our platform depends on your local law and eligible region, so read these terms carefully before you open or use your account.
Account access rules
bKash & Rocket transaction terms
Content and fair-use scope
Jurisdiction-dependent eligibility
POLICY POSTURE
How These Terms Govern Your Use of cityloan99
By opening an account on cityloan99, you confirm that you have read and accepted these terms in full. They apply every time you log in, browse the lobby, or initiate a transaction — including deposits sent through bKash and withdrawals processed via Rocket. We update these terms when regulatory requirements or platform changes make it necessary. When that happens, we post the revised version at this URL and the updated date is visible at the top of the page. Continued use of your account after a revision means you accept the new version. If you do not agree to any change, you must stop using the account and contact support to close it. These terms do not override any applicable law in your jurisdiction. Where a local rule conflicts with a term here, local law takes precedence. Access and eligibility depend entirely on the laws of your own country or region — we do not make legal representations on your behalf, and nothing here should be read as legal advice. Transactions via bKash and Rocket are subject to those providers' own terms in addition to ours. Always verify the payment route in your account before sending funds.
bKash — primary deposit route
Rocket — withdrawal and deposit option
Published support contact
Jurisdiction-dependent access
TERMS COVERAGE MAP
What Falls Inside and Outside These Terms
Not every aspect of your experience is covered by these terms alone. Some areas involve third-party providers or local rules that operate independently. The table below clarifies what sits inside our policy and what does not, so you know where to look for the right answer.
Account Access
Login credentials, account registration, verification steps and session security all fall within these terms. We set the rules for how your account is created and maintained on cityloan99.
Transactions
Deposits and withdrawals through bKash or Rocket are governed by these terms up to the point the transfer leaves our platform. The mobile wallet provider's own conditions apply once funds move through their network.
Site Content
Game titles, lobby pages, promotional notices and editorial content published on cityloan99 are covered here. We control what appears on our pages and you may not copy, redistribute or commercially reuse it.
Third-Party Services
Game studios such as PG Soft and Pragmatic Play, and payment providers like bKash and Rocket, operate under their own separate agreements. We are not liable for terms, outages or decisions made by those independent providers.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under These Terms
These terms are not just obligations — they also describe what you can do if something is wrong. You have the right to review your transaction history directly inside your account dashboard, where each deposit and withdrawal is logged with a timestamp and payment method (bKash, Rocket or other configured routes). If a record appears incorrect, you can raise a correction request through the support channel listed on this site. We will check the transaction log and respond through the same channel. You may also request a summary of the data we hold against your account. That request goes to support with your account reference. We do not share account data with third parties outside of what is required for payment processing or legal compliance. If you want to close your account, contact support directly — do not simply stop logging in, as an inactive account does not automatically close under these terms.
Review Transaction Records
Open your account dashboard and navigate to the transaction history tab. Each entry shows the date, amount, payment method and status. Use this log as your primary record before raising any dispute.
Correct Account Details
If your registered name, contact number or linked wallet detail is wrong, contact support with your account reference and the correct information. We verify the change before updating the record.
Raise a Policy Question
Any question about how a specific clause applies to your account should be sent to support in writing. Include your account ID and the relevant section reference so we can give you a specific answer.
Request Account Closure
Submit a closure request through the published support route. Pending transactions must be resolved before closure is processed, and any remaining wallet balance is returned via your last verified payment method.
POLICY CONTACT ROUTES
How to Reach Us About These Terms
If any clause in these terms is unclear, or if you need to act on a right described above, use the contact routes published on cityloan99. We do not handle policy questions through social media or informal channels — the routes below are the ones we monitor for account and policy matters.
Live Chat
The live chat widget on cityloan99 connects you directly with our support team. Use it for urgent questions about a transaction or account access issue that references a specific term.
Email Support
For written policy questions — including correction requests and account closure — use the email address published in the contact section of this site. Include your account reference in the subject line.
Help Centre
The help centre on this site contains published answers to common terms questions. Check there first; if your question is not covered, escalate via live chat or email with your account details.
DATA AND POLICY HANDLING
How We Handle Your Data and Account Under These Terms
Knowing what we do with your information is a fair expectation. Here is how we approach the key areas — cookies, data retention, security and contact — so you can verify what these terms commit us to.
Cookies and Session Data
We use session cookies to keep your login active and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser. Blocking certain cookies may affect how the account dashboard loads.
Account Security
Your password and linked payment method — bKash or Rocket number — are stored in encrypted form. We do not display your full wallet number in the dashboard; only the last four digits appear for verification purposes.
Data Retention
Transaction records and account data are kept for the period required by applicable law in your jurisdiction. After account closure, we retain only the minimum data required for legal compliance, then delete the rest.
Policy Change Requests
If you believe a term is being applied incorrectly to your account, submit a written request to support with the clause number and your account reference. We review and respond through the same contact route you used.
TERMS FAQ
Common Questions About These Terms
The questions below cover what people actually ask about how these terms apply to their account on cityloan99. If your question is not here, contact support through the route published on this site.
Do these terms apply if I use bKash to deposit?
Yes. Any transaction initiated through your cityloan99 account — including bKash deposits — falls under these terms up to the point the transfer moves into the bKash network. From that point, bKash's own service conditions also apply alongside ours.
What happens to my account if I breach these terms?
If we determine a term has been breached, we may suspend or close the account. We will notify you through your registered contact and explain the specific clause involved. Pending transactions at the time of suspension are handled according to the applicable policy for that payment method.
Can I use the platform if local law in my region restricts it?
Access depends entirely on your local law and eligible region. These terms do not override local legal restrictions. It is your responsibility to confirm that using cityloan99 is permitted under the laws that apply in your location before opening or continuing to use an account.
How do I know when these terms have been updated?
The revised version is posted at this URL with an updated effective date visible at the top of the page. We do not send individual notifications for every minor update, so check this page periodically — especially before initiating a significant transaction via Rocket or bKash.
How do I request a copy of the data held against my account?
Send a written request to our support team through the email contact published on cityloan99. Include your account reference number. We will respond through the same channel with the data we are permitted to share under our retention and compliance obligations.
Are game studios like PG Soft or Pragmatic Play covered by these terms?
Game titles from PG Soft, Pragmatic Play and other studios on this site are available through the cityloan99 lobby. Those studios operate under their own provider agreements. Our terms cover your account access and transactions; the studios' own terms govern the game mechanics and content they supply.
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