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cityloan99 operates under a set of published terms that govern how your account, transactions and site access work. Your use of this platform — including any bKash or Rocket activity on your account — is subject to the conditions set out here, and eligibility always depends on your local law and the regions where access is permitted.
These terms exist to make the relationship between you and cityloan99 clear and workable. We publish them so you can read exactly what applies to your account before you act. Access to our platform — including sports markets like cricket betting, game lobbies and live casino tables — is available only where local law permits and to users in eligible regions. We do not make claims about legal standing in jurisdictions where access is uncertain or restricted. If you are unsure whether use is permitted in your area, you should consult the relevant local regulations before proceeding. Payments processed through your account, whether by bKash, Rocket or another configured local method, are handled according to the transaction rules set out in your account dashboard. We retain the right to update these terms when operational, regulatory or platform conditions require it. Any material change will be reflected in the published terms on this page. Continuing to use the platform after a change is posted means you accept the revised terms. If you do not accept a change, you should stop using the platform and contact us through the support route shown on site.
Understanding the boundaries of this policy helps you know exactly what cityloan99 is responsible for and what falls outside our control. The four areas below set out the scope clearly so there is no ambiguity when you review your account or raise a question.
This policy applies fully to your cityloan99 account — registration, login, identity steps and any suspension or closure. Actions taken inside your account, including viewing your transaction history or updating your details, fall within scope.
All deposits and withdrawals processed through your account — whether by bKash, Rocket or another configured local method — are covered by these terms. The limits, verification steps and processing conditions shown in your account dashboard apply at the time of the transaction.
Game lobbies, sports markets, promotional notices and any other content published directly on cityloan99 are within scope. We are responsible for the accuracy of content we publish and will correct errors when they are reported through our support route.
Services operated by external providers — including game studios, payment processors and data networks — are governed by those providers' own terms. We do not control their policies. Where a third-party service affects your account, we will work with you to identify the correct contact point.
You have a set of practical options under our published policy, and we want them to be easy to use. Your account area holds a record of every transaction, including bKash deposits, Rocket transfers and any account adjustments. You can review that history at any time by opening the transaction section inside your signed-in account. If you find a detail that looks incorrect — a name, contact address or transaction record — you can submit a correction request through our support channel. We will review your request and respond via the same contact route. If you want to understand how a specific policy clause applies to your situation, the support team is the right place to raise that question. We do not require you to navigate external channels to exercise your rights under these terms; the routes listed on this page and in your account are the ones we actively monitor.
Open the transaction section in your signed-in account to see a full history of deposits, withdrawals and account changes. bKash and Rocket entries are listed with reference details you can cross-check against your wallet history.
If a name, contact number or other account detail is wrong, submit the correction via our support route. Include the account reference shown in your dashboard so we can locate and update the record without delay.
Use the live chat or email channel published on site to ask about how a specific term applies to your account. We handle policy questions through the same support team that manages account and payment queries.
If your account is restricted or a transaction is held, contact support with your account reference and transaction ID. We will investigate using the records on our end and keep you informed through the contact method you provide.
For any legal or policy question — whether it concerns your account access, a transaction processed via bKash or Rocket, or a request to review or correct information — use the contact routes published on this site. We do not maintain unpublished or informal channels for policy matters; everything goes through the routes listed here so there is a clear record on both sides.
The live chat widget is visible on every page of cityloan99 when you are signed in. Use it to raise a policy question or report an issue with an account or transaction record. A support agent will respond in the chat window.
Send policy and account queries to the support email address shown in your signed-in account settings. Include your account reference and a short description of your question so we can route it to the right team without a round-trip.
The Help Centre accessible from your account dashboard contains published answers for common policy, transaction and access questions. Check there first — if the published answer does not resolve your query, escalate via live chat or email.
cityloan99 handles account data, cookies and security measures according to the policy published here. We collect only what is necessary to operate your account and process your transactions. Payment data tied to bKash or Rocket activity passes through the payment provider's own encrypted channel and is not stored in raw form on our platform. We retain account records for the period required by our operational and legal obligations, after which data is removed or anonymised. If you want to know what we hold or request a change, contact us through the support routes listed on this page.
We hold the account details you provided at registration, your transaction history and your login activity. We do not hold raw payment credentials for bKash or Rocket — those remain inside the respective wallet provider's system.
We use cookies to keep your session active, remember your account preferences and understand how sections of the site are used. You can manage cookie settings through your browser. Disabling cookies may affect how your account session behaves.
Your account is protected by password authentication and session controls. We recommend you use a unique password and do not share your login with anyone. If you suspect unauthorised access, contact support immediately using the live chat route so we can act on your account.
To request a correction to your stored data or to ask what records we hold, use the email support route and include your account reference. We will confirm receipt and respond with the relevant information or action taken.
These questions cover what we hear most often about our policy, your rights and how to act on them. If your question is not here, raise it through the live chat or email route listed in the support section above.
Access to cityloan99 depends on your local law and the regions where the platform is available. If you are in Bangladesh and eligible to access the platform, these terms apply in full to your account, transactions and use of site content from the moment you create an account.
The full terms are published on cityloan99 and linked from your account dashboard. We update them when operational or regulatory conditions change. The version shown on site at the time you take an action is the version that applies to that action.
Open the transaction section inside your signed-in account. Each deposit and withdrawal is listed with a reference number, the method used and the date. You can cross-check the reference against your bKash or Rocket wallet history to confirm a match.
Contact support via live chat or email with your account reference and the detail you want corrected. We will verify the request against our records and update the information. We do not accept correction requests through unofficial or third-party channels.
Use the live chat route immediately — it is the fastest way to flag an account security issue. Include your account reference and a brief description of what you noticed. Our support team will review your login activity and advise on next steps.
Yes. Send your request to the support email address shown in your account settings. Include your account reference so we can locate your records. We will respond through the same email with the relevant details or confirm the action taken.