cityloan99 Privacy Policy: How We Handle Your Information
cityloan99 collects and uses your account data only for the purposes set out in this policy — no more. What we do with your information, how long we keep it, and how you can ask us to correct or remove it is all written here, plainly, so you know exactly where you stand.
Account data handled directly by cityloan99
bKash and Rocket transaction records retained per policy
You can request access to your stored data
Policy applies to all account and wallet activity
POLICY POSTURE
What This Policy Covers and How We Apply It
This policy describes how cityloan99 collects, stores and uses personal information when you create an account, make a deposit through bKash or Rocket, browse the site or contact our support team. We collect the information you actively provide — your name, contact details and payment reference numbers — as well as technical data your device sends automatically, such as browser type and session identifiers. We use that information to run your account, process wallet transactions, resolve support queries and keep the platform working correctly. We do not sell your personal data to third parties, and we do not share it with advertising networks. In some cases, we may share limited data with payment processors — for example, when a bKash or Rocket transaction requires verification — but only what is strictly necessary to complete that process. Data we hold about you is subject to our retention schedule, which varies by data type. Account records are held while your account remains active and for a reasonable period afterward, consistent with our operational and compliance obligations. Access to the platform and the protections described here depend on your local law and the eligible regions where cityloan99 operates. If local law restricts access, these protections still apply to any data we already hold.
bKash transaction references
Rocket payment records
Account registration details
Browser and session data
Support correspondence logs
POLICY SCOPE
Where This Policy Applies and What It Does Not Cover
This policy applies to data we hold directly — your cityloan99 account, your wallet transactions and your interactions with our support channels. It does not extend to third-party services that have their own separate terms. Understanding the boundary helps you know which questions to bring to us and which to raise with the relevant third party.
Account Access
Any data you submit when opening or managing your cityloan99 account — login credentials, contact details and account preferences — falls fully within this policy. You can request a copy of this data or ask us to correct it at any time through your account settings.
Payment Transactions
Records of deposits and withdrawals processed through bKash or Rocket are held by cityloan99 and covered here. The wallet providers themselves operate under their own separate privacy terms; we hold only the reference data needed to reconcile your transaction history.
Site Content
Your browsing behaviour on cityloan99 — pages visited, session length and device type — is collected through standard analytics. This data is used only to improve site performance and is not linked to your payment records or shared externally in identifiable form.
Third-Party Services
Links or integrations pointing outside cityloan99 — including any external payment gateway pages or studio-hosted game environments — are governed by those third parties' own policies. We do not control what those services collect once you leave our platform.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
You have concrete choices about the data cityloan99 holds on you. These are not abstract entitlements — each one maps to a step you can actually take. Start in your account settings, where your registered contact details and wallet references are displayed. If something looks wrong, you can edit it directly or submit a correction request through our support channel. Wondering what records we hold beyond what you see in your account? Send a data access request to our support team and we will compile what we have on file. If you want data removed, raise a deletion request; we will action it subject to any retention obligations we are required to meet. Questions about how a specific piece of data is being used can also be put to us directly — we aim to respond with a clear explanation rather than a policy reference alone.
Review Your Records
Open your account settings page to see the contact details, wallet references and transaction history we hold. If the displayed information does not match what you expect, note the discrepancy before raising a correction request.
Correct Account Details
Update your name, contact number or email directly in your account profile. For fields you cannot edit yourself — such as identity records already verified — submit a correction request to our support team with the accurate information.
Request a Data Copy
You can ask for a summary of the personal data we hold. Contact our support team through the published channel, state that you are making a data access request, and we will respond with the relevant records in a readable format.
Raise a Deletion Request
If you want specific data removed, contact support with the details. We will process the request against our retention schedule and confirm what has been deleted and what must be retained for operational or compliance reasons.
CONTACT US DIRECTLY
How to Reach cityloan99 About This Policy
If this policy raises a question you cannot answer from your account page, reach out through one of the channels below. State clearly that your query is about privacy or data handling so our team can route it to the right person without delay.
Live Chat
Open the live chat widget visible at the bottom of any page on the site. Use this for quick questions about what data we hold or how a specific record appears in your account.
Email Support
Send a written privacy or data request to the email address published in the site's contact section. Email is the appropriate route for formal data access, correction or deletion requests where you need a written record of the exchange.
Account Help Centre
The help section inside your signed-in account contains policy FAQs and a support request form. Navigate to Account, then Help, to find the form pre-filled with your account reference — which speeds up any data-related query.
DATA HANDLING STANDARDS
How We Protect and Manage What We Hold
cityloan99 applies consistent data handling practices across account registrations, bKash and Rocket payment records, and support correspondence. Each category of data is handled according to its sensitivity and the purpose for which it was collected.
Cookies and Session Data
We use cookies to keep your session active and remember your account preferences between visits. You can manage cookie permissions through your browser settings. Disabling cookies may affect how certain account features display, but it will not prevent you from submitting a data request.
Account Security Practices
Access to your stored account data is restricted to authorised cityloan99 personnel who need it to fulfil a specific operational task, such as resolving a support query or verifying a bKash transaction reference. We do not grant broad internal access to account records.
Retention Periods
We keep account registration details and payment records for as long as your account is active and for a period afterward that reflects our operational obligations. When a retention period ends, the relevant data is deleted or anonymised. You can ask about the specific period for any data category.
Policy Updates
When this policy changes in a way that affects how we use your data, we will post the updated version here with a revised date. Continuing to use your account after a posted update means you have had the opportunity to review the revised terms. If a change is significant, we may notify you through your account.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These questions cover what we hear most often when account holders want to understand how their data is being handled. If your question is not here, contact our support team directly.
What personal data does cityloan99 collect when I open an account?
We collect the details you submit during registration — name, contact number and email — along with device and session data your browser provides. Once you make a deposit, we also hold the transaction reference from your bKash or Rocket payment, but not your full wallet credentials.
Does cityloan99 share my data with third parties?
We do not sell your data or share it with advertising networks. We pass limited reference data to payment processors like bKash or Rocket only when needed to complete or verify a transaction. Outside of that, data is shared only where required by a legal obligation applicable in the relevant jurisdiction.
How do I request a copy of the data cityloan99 holds about me?
Contact our support team through live chat or the email address in the site's contact section. State that you are making a data access request and include your account reference number. We will compile the relevant records and send them to you through a secure channel.
Can I ask cityloan99 to delete my account data?
Yes. Submit a deletion request to our support team with your account details and the specific data you want removed. We will process it against our retention schedule. Some records — such as payment references required for reconciliation — may need to be kept for a defined period before deletion is possible.
How long does cityloan99 keep my payment records?
Payment records, including bKash and Rocket transaction references, are retained for as long as your account is active and for a reasonable period afterward. The exact period depends on the type of record and our operational obligations. You can ask our support team for the specific retention period for any category.
Does this privacy policy apply if I access the site from a different device?
Yes. This policy applies to your cityloan99 account regardless of the device you use to access it — mobile browser, desktop or any other method. The data we hold is linked to your account, not to a specific device. Availability of the platform itself depends on your local law and eligible regions.
App / Casino